Operators sort your shared inboxes and draft the replies.

An Operator is an AI employee: AI software set up like a new hire, with its own login, one defined job, and a named person who reviews its work. Each Operator has one role, such as dispatch, purchasing, customer service, or accounts payable. It sorts and routes email, files documents to the right job, and drafts replies and tasks.

Each Operator logs in with its own account, either as a member of a shared inbox or through delegated access to the existing mailbox, so its actions are always separate from a person's. It sees only the systems you connect. Reading and sending are separate permissions: an Operator reads and drafts but does not send email, and a person on your team sends every reply.

On its own, an Operator only does steps that stay inside the building: sorting and routing email, filing documents to the right job, and preparing draft replies and tasks. Every reply, and anything that commits the company, such as a certificate, quote, delivery confirmation, or supplier message, waits for a person to approve it. You decide what needs approval.

Only after it passes a test. Before any build, your team sets aside 50 past emails with known right answers, and nobody shows them to the Operator. The Operator then works those 50 cases, and we check its work field by field. Your executive sponsor and our team agree in writing on the accuracy it must reach, with zero critical errors (for example routing a customer's order change to the wrong job). Then it runs in shadow mode (it drafts on live work for two weeks while nothing it makes is sent) before it goes live with a person approving every output. This all happens inside the first 90-day build.

Each Operator works under its own login and sees only the systems you connect. The system logs every action: what the Operator read, what it drafted, and who approved it. Your data stays in your own systems and accounts, with permissions you set.